Add "Download All Attachments" button on ticket form in Service Portal

Chris17 · ‎02-09-2022

Hello,

I currently have a requirement to configure a button that allows for downloading all attachments added within in a ticket form on the Service Portal, see photo below

I know where to make these edits, but as to how I am unsure and inexperienced within the Service Portal. Any ideas?

DrewW · ‎02-09-2022

Hu, never looked into this before but there is a button on the platform UI Attachments dialog to download all attachments. This is the function the button calls.

function downloadAllAttachments() {
    var downloadUrl = window.location.protocol + '//' + window.location.host + '/download_all_attachments.do?sysparm_sys_id=' + attachmentParentSysId
        + "&sysparm_this_url=" + getCurrentPageURL();
    window.location = downloadUrl;
}

So it looks like you can just add a button to your widget and then open a new tab/window to the above URL and you are all set.

View solution in original post

mahesh143 · ‎07-22-2023

Hello Ankur,

Can we add download all attachment in service operation workspace?