Add "Short Description" in the "Approval - User" Workflow

[hanaphouse]

Is there a way to add "short description" in the "Approval User" or "Approval Group" through the Workflow activity?

[Tony Chatfield1]

Hi, as 'Short description is not a field available on 'sysapproval_approver' table you would first need to add a custom field to the sysapproval_approver.

You can update any fields belonging to a record that workflow is running against
IE a 'sysapproval_approver' record using either using either

'Run script' activity
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workflow-activities/reference/r_RunScriptActivity.html

or
'Set value' activity
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workflow-activities/reference/r_SetValuesActivity.html

I would recommend that you read the vendor documentation and review the OOB workflow examples available in a PDI.

[Jaspal Singh]

Not sure about need for the field. Suggestion would be to add it to comments/worknotes field.

[hanaphouse]

there is an OOB field for short_description and after careful review, KB article publish and/or retire approvals are the only approvals without short description.

As an approver, it is confusing for them what they are approving. Is it approval for publishing or approval for retiring an article.

We are looking at updating the workflow to add those details in the short description.