Add record link in email notification (portal link)

[Tapish Sharma]

I am trying to add the link to record in portal, nut it doesnt seem to work.

[Krupamayee]

Please use the below code in your email script:

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=ticket&table=' + current.sys_class_name + '&sys_id=' + current.sys_id + '">Link</a>';
template.print(url);

 Please mark helpful,if it resolved your issue

-Krupa.

[_ChrisHelming]

wrong portal and relative url based on their example but `gs.getProperty('glide.servlet.uri')` is better than using `'https://' + gs.getProperty('instance_name') + '.service-now.com'` since the latter assumes they're not using a custom URL.

[_ChrisHelming · Accepted solution]

Remove the single quote with the red underline. You're ending your string by having that quote there, and https isn't a variable so it needs to be within your quoted string.

[Saurav11]

Hello,

Please use the below link:-

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=ticket&table=' + current.sys_class_name + '&view=sp'+'&sys_id=' + current.sys_id + '">${parent.number}</a>';

template.print(url);

Please mark the answer correct/helpful based on impact