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Add relationship ''+" icon is missing in CI form even though create ACL is granted for cmdb_rel_ci

syedtufailahmed
Tera Contributor

Add relationship ''+" icon is missing in CI form even though create ACL is granted for cmdb_rel_ci

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @syedtufailahmed 

 

Is user has ITIL role?

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Chaitanya ILCR
Giga Patron

Hi @syedtufailahmed ,

 

configure form layout and check if the CI Relationships formatter is added to the form or not(check all the sections)

 

ChaitanyaILCR_0-1752253555704.png

else add it

ChaitanyaILCR_1-1752253594957.png

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya