How to create a Yes No variable that branches out?

[GZ-NC]

Hi all,

I'm sorry if this is incredibly basic but I'm having a hard time finding the right terminology. I'm brand new in ServiceNow coming from a much more simplistic platform so bear with me here.

I'm trying to create Yes No variables where when you pick a yes or no you can branch out further from there. Lets say in a very basic form I'd like to do the following:

Is there a timetable for this request?

Yes

No

If yes is selected, I would like a time\date variable to then populate.

If no, nothing needed and the next question would follow.

I'm having a hard time building these multilayer variables and would love any help, or links to some knowledge articles\videos that could walk me through some of this.

Thanks in advance!

[Swapna Abburi]

Hi @GZ-NC 

You can create a variable of Type "Yes / No". 

Create a UI policy with Condition as Is there a timetable for this request? is Yes. After saving the UI policy, create a UI policy action and select your second variable with Visible flag marked as Yes.

[GZ-NC]

Hey @Swapna Abburi,

Thanks for the response, I wanted to add some more context.

I'm creating a service catalog item for a Service Request that users will be filling out. Does this still apply?

[Swapna Abburi]

@GZ-NC 

Yes, that's right. It applies to catalog item.

[Muhammad Salar]

Hi @GZ-NC 
Create a ui policy in catalog item and you can achieve this, check this video
ServiceNow UI Policies