add RITM number/LINK inside of email notification

[SNnewbie2]

I'm trying to add a LINK to RITM inside of my email notification. I tried the following but it does not work.

${sysapproval.URI_REF}

[sb1186 · Accepted solution]

Hi Claudia,

If the RITM that you are trying to use in this notification is a Parent of the task on this custom table, then ${parent.URI_REF} should work.

Regards
Supriya Bisht

[SNnewbie2]

It worked. How did you know it was a parent ?

Thank you

[sb1186]

It is a usual relationship between a catalog task and a request item A request item is a parent to a catalog task.

Glad it worked.

PS: Please mark this answer as Correct if it solved your query or hit Like/Helpful depending upon the usefulness of the response.

Regards

Supriya Bisht

[SNnewbie2]

How about if we are using the request table? will ${URI_REF} work?