add RITM number/LINK inside of email notification

[SNnewbie2]

I'm trying to add a LINK to RITM inside of my email notification. I tried the following but it does not work.

${sysapproval.URI_REF}

[Jaspal Singh]

Hi Claudia,

On possible cause: Has someone set the "Display" checkbox on the caller_id field in the Dictionary to true? If so, change it back to false (unchecked).

Thanks,

Jaspal Singh

Hit Like or Correct on the impact of response.

[SNnewbie2]

what do you mean? where is display? Do you have a picture?

[sb1186]

Hi Claudia,

On which table is this notification created?

If it's created on the sc_req_item table, you should use ${URI_REF} but if it's created on the sysapproval_approver table you should use ${sysapproval.URI} to get the embedded link.

PS: Mark this answer as Correct if it solved your query or hit Like/Helpful depending upon the usefulness of the response.

Regards

Supriya Bisht

[SNnewbie2]

it is a custom table..