Add sent or received emails to comments to show up in activites

ys_7
Tera Contributor

‎04-20-2025 02:08 AM - edited ‎04-20-2025 02:59 AM

Hi - I am trying to add the sent or receive emails for the caller to the additional comments to show up in the activities. I did created inbound action to trigger received emails and a business rule to trigger sent emails. Its not working. Any advise would be great.

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Bhavya11
Kilo Patron

‎04-20-2025 10:26 PM

hi @ys_7 ,

 

refer below link on how to configure that

How to configure and display 'Sent/Received Email' in the activity stream/log

 

Thanks,

BK

 

 

 

Ankur Bawiskar
Tera Patron
Tera Patron

‎04-20-2025 10:31 PM

@ys_7 

you simply need to configure the activity log

why you are using business rule here?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-20-2025 10:41 PM

Hi @ys_7 

 

Did you check here:

AGLearnNGrow_0-1745214063537.png

 

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