Add Short Description of a Request to the Service Portal Widget "My Requests"

[Dillin Bradley]

Hello,

Im looking to added the short description for our users to see on their submitted requests. For example I am populating "New Hire - {New users first and last name} to the requests Short description and would like it to show here as well. Some of our staff hire multiple people the same day and would like to have the Requests short description (only if populated and not empty) to also show here. Ideas?

[Saurav11 · Accepted solution]

hello,

Please do the below:-

Go to my request filter from navigation:-

Then from the list find the record for request table

then add the field short description in secondary field it will reflect in the widget

Please mark my answer as correct based on Impact.

[Dillin Bradley]

That was it!! Thank you very much!!

Dillin

[Pradip32]

Hi can we add description field like state and updated