Add state change reasons on additional comment to view on portal

[Souvick6917]

Hello All,

I have below requirement and need help on that.

I have state field on my incident form. Customized field to populate the reason of the state are created. for example

State =  Awaiting info if selected, Awaiting info reason field will visible with reference values.

Similarly there are other state values and state reason filed will pop up.

Now my requirement is to capture this state reasons as additional comments on the activity. I know we have field change values showing up on activity but still I need as additional comments because I want to show these values on portal to end users. The number of times the state reason change values are added on form, that should be visible as additional comments.

Please guide me on this requirement.

Thanks in Advance

Souvick

[Sid_Takali]

HI @Souvick6917 Can you share a screenshot from portal where you want show additional view? 

[Bhavya11]

Hi @Souvick6917 ,

To achieve this please follow these steps;

try to write before update Business Rule on the table which the state reason field present and in script section update the changed field value of 'state reason' in the additional comment.

For example in below i choose on hold reason field on incident table

BR when to run part

script:

in portal user can see 

Thanks,

BK