Hello,
I've got a better solution for you if you like. A link that will show you the email along with pictures in a modal in the incident. Hope this helps!
Create a new UI Action on the Incident Table with the following code:
function clickPreview() {
// the following is what we have to do to make this client
// script work from a list and form, with today's code
var sysId = typeof rowSysId == 'undefined' ? gel('sys_uniqueValue').value : rowSysId;
var msg = getMessage("Preview Email");
var gr = new GlideRecord("sys_email");
gr.addQuery("instance", sysId);
gr.addQuery("mailbox", 'received');
gr.query();
if (gr.next()) {
var dd = new GlideModal("preview_email");
dd.setTitle(msg);
dd.setWidth(800);
dd.setPreference('sysparm_id', gr.sys_id);
dd.render();
} else {
alert("Email not found: " + sysId);
}
}
