Add two user to Watch List

[amacqueen]

On our change request I want to permanently add two of our process users to the watch list. So for all change requests these two users should be on the watch list.

I've had a look around the community and can't find what I want.

Any suggestions?

[simonw]

Hi Angus,

You can just add the users as defaults in the dictionary for your watch list, just separate them by a comma.   I'd suggest using the sys_id's of the users.

You can also script this so that every change of a change confirms the users are in the watch list with an onBefore business rule

checkWatchList(sysIDOfUser1);

checkWatchList(sysIDOfUser2);

function checkWatchList(userSysID) {

  var watchListString = current.watch_list.toString();

  var watchListArray = watchListString.split(",");

  var onList = false;

  for (var i = 0; i <= watchListArray.length; i++) {

  if (watchListArray<i> == userSysID) {

  onList = true;

  }

  }

  if (!onList) {

  watchListArray[watchListArray.length] = userSysID;

  }

  current.watch_list.setValue(watchListArray.join());

}

Simon

[Uncle Rob]

Careful with this.   Watch List is defined on the TASK table, and I strongly suspect these two users don't want to be on the watch list for absolutely everything.

You're going to need to define a Dictionary Override on task.watch_list if you want to set its default value for Change only.

You might also want to learn what they're trying to solve by being watch_listed on all changes.  

- Is it that they can't see all changes, but can see stuff they're watch listed on?

- Is it that they want to be CC'd on every discussion of every change?

[robjohnwilson]

you should never be hard-coding sys_id's

[Mike Allen · Accepted solution]

Instead of scripting this, why don't you just add them to the notifications sent out to the watch list?