Add variables to catalog task from multiple catalog items
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06-29-2023 07:46 PM - edited 06-29-2023 07:48 PM
Hi,
Workflow editor made it easy to add variables from multiple catalog items to a single catalog task activity by using the slush bucket, but in flow designer when creating a catalog task you have to select only one catalog item. This makes it difficult to create a single Flow for multiple catalog items.
I know that variables sets can be used, but many of our forms have different fields and are needed to be shown on the catalog task for the assigned to user to see.
This makes it difficult to truly maintain.
Has anyone figured a way to add the variables to the create catalog task for multiple catalog items in Flow Designer?
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06-30-2023 12:26 AM
1 catalog task is associated to only 1 RITM and RITM has information about what user submitted.
It makes sense showing only those variables which belong to the RITM
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-30-2023 07:20 AM
Hi @Ankur Bawiskar ,
I think I am not explaining this well. I am not trying to show the variables from multiple RITMs on an Catalog task. I am wanting to basically create 1 standard Flow Designer for multiple Catalog Items, but the Create Catalog Task action only allows you to choose 1 catalog item.
I was hoping that I could do in Flow Designer, what we are able to do in Workflow Editor. Or if there is a script that I could use to add the variables to the Catalog Task through script? This way I could create my standard Flow and add the variables to display through script.
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07-02-2023 09:57 PM
that's OOB flow behavior.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-03-2023 01:43 AM
I understand it is OOB flow behavior, but I was wondering if there is a script that will allow me to add it after the catalog task is created.