Add Widget and Configuration icon is not visible in a Custom Dashboard only share option is showing

[Servicenow Dev7]

Hi Team,

In one of the dashboard the add widgets and configuration icon is not visible to edit the dashboard. Only share option is showing. Please help with any idea or solutions?

Thanks,

Dipika

[Ahmmed Ali]

Hello @Servicenow Dev7 

One possible situation I can imagine is, current application scope you are in is different from the dashboard application scope. For example, imagine incident overview dashboard is in global scope and you are currently working in HR scope. When you open the incident overview dashboard, it only show share button.

You can look for the application scope for you dashboard in dashboards table (pa_dashboards) and change your current scope same as that and then try updating the dashboard.

Thank you,

Ali

[Servicenow Dev7]

Hi Ahmmed,

Thanks for the quick response. As I can see in my pa_dashboards.List table the application and domain is correct only but still not showing. Any other possible way to fix this issue?

Thanks,

Dipika

[Servicenow Dev7 · Accepted solution]

Hi All,

I have unloaded the dashboard into an update set from my production instance and moved into my lower instance by accepting all the relevant errors, and it worked out me properly.

Thanks,

Dipika