Hi:I am trying to identify a performance issue on my instance. I believe the issue is due to slow-running Business Rules. I am trying to identify the execution of the Business Rules on the syslog_transaction table. I see that there quite a few record...
Hello Everyone,We have upgraded to Helsinki version from Fuji version in one of the ServiceNow environments and while creating a ticket in this newly upgraded env, I am getting an error while submitting the ticket as shown below:"Requested Due Date" ...
I'm just ran into the new "change model" that I think came with Helsinki.Before you could create a change_request like this:var newChg = new GlideRecord('change_request'); newChg.newRecord(); newChg.comments = 'Testing'; newChg.type = 'emergenc...
Hello Everyone,We want to integrate peoplesoft with servicenow. Could anyone please tell us -- What are the pre-requisites?- What's the method?- Does it require any specific plugin to be enabled?Thank you.Ader
This is probably a simple syntax problem but I can't seem to find an answer anywhere. If I am using the Set Values activity to change some fields on the current record is there a way to use scratchpad values? I've tried using just workflow.scratchpad...
Hello Community, This is a rather basic issue but i'm not convinced that i'm missing something here, so much as this being an issue with the content block itself. I read → Display content block (iFrame) only to users in specific group � t...
We are pulling some data through a powershell script using orchestration. The data that's coming back contains some special characters, specifically an ampersand (&). When an ampersand is present in the returned data, our payload has two extra se...
Hi guys,I have currently made one simple custom application and in that application i have created one custom table. So in that custom table i have added some fields and i have added Impact, urgency and priority field same as in incident table. But i...
With the Boolean values and 2 fields, Active and Published, this comes to be 4 possible combinations of values.Between the many combinations of Active (true or false) and Published (true or false), what is the proper way to "unpublish" a workflow?I'v...
Hi All,How can we check the audit history. How exaclt this things works in servicenow?ThanksAbhi
Hi, Impact/Urgency Matrix and a resulting Priority on Change form- where i can found this code ? Need to implement same functionality in my form - please let me know if any one knows.Example - If i change urgent has 4-low and impact has 3- medium ...
I would like to export attachments to an FTP site from records in SNOW. What would be the easiest way to accomplish this?
Hello,I am trying to display the Activity formatter of a referenced record from the Calls table [new_call] in an Incident form.The objective is to bring the entire Activity stream, especially the Emails part.I came across this interesting article exp...
Hi,I have a requirement in where if "approver" and requested for are same then the approver should not be able to approve the request (like he should be debarred from approval_admin role for that request) ....Please give some solutions...
I am unable to see the NEW or EDIT button (UI Action) in a Related List for Data Verification Tasks, checked on ACL and all looks good. This same related list is present in INC, CTASKs and other records working fine, buttons are present. Any ideas ...