When requesting a catalog item that requires approval, I need to check if Approver has a VIP flag, then I can auto-approve the request and proceed to create a task for an appropriate group. I have a flow that is looking for approval for the requested...
Hi, Please help me script. I have date field named startdate, but I need for users not to be able to select any date before 5 days from today. Thanks!
Hello all, I want to include an attachment in our "request completed" email notification. I have uploaded the attachment to the email notification and selected the "Include Attachments" checkbox, but it isn't being uploaded. I thought it was suppose ...
Hello all, we have enabled rich text editing for Journal Fields in Agent Workspace according to the Docs (Journal fields in Agent Workspace). So basically the Property "glide.ui.journal.use_html" has been set to true. However every user has to manual...
Has anyone programatically created a text file attachment from data stored in a field in a ServiceNow table from a business rule?I am essentially trying to emulate the behavior in the Attachment Note workflow activity. I need to create an attachment,...
In Advanced work assignment, Can we build a report to see the Agent presence history. Use case - To see how many agents were Available yesterday and when they were marked offline from Available status and vice versa.
Hello everyone, I should create a .txt file (as attachment) that contains user records with current columns: Username,Created_date, "U" (static char) Note: must be comma separated. I have to generate the file everyday at 8.00PM. Could I use a sched...
i want to integrate Oracle HFM with ServiceNow for financial management solution. any suggestion/view would be appreciated to achieve it.
Hi all,I am currently doing a bulk import of knowledge articles in HTML format via the Import functionality on record list view. I noticed that it can import with a breeze. However, since my text are in HTML format, I have to go into every single imp...
Good Afternoon, I am attempting to setup a few Incident templates and I would like them to auto fill the Assignment Group and Assign To fields when the template is applied. Currently I have javascript:gs.getUserID(); to auto fill the Assigned To fiel...
I have one duration field so I converted it to seconds using attribute set to seconds. This value is milliseconds and so to get value I used: (time_left is the duration field value)var Duration = (current.time_left.getGlideObject().getNumericValue(...
Hi all,how can i transfer a pdf file from servicenow instance to the mid server via script?Thanks!Best regards,Emanuele Signorin
I want to know if someone has been able to integrate a SharePoint web part into the Service Portal. In our company, we are using SharePoint as intranet and there is a web part that contains the IT system status (see screenshot). This "IT system statu...
So I have a flow currently that monitors inactivity on an incident record. If the status is "Waiting User" then a new flow instance execution kicks off for a flow called "Inactivity - Waiting User". If the user responds to the incident before the flo...
I have created a group and added a user to that group and given a custom role to a group. I want the user to get access to all incidents through ACL.
