Added topics aren't visible in Taxonomy & how to include catalog items related to child topic in EC.

NikhilKumaK · 4 hours ago

Hi Team,
1) I've added the topic to HR taxonomy and still can't see in Employee Centre.
2) And where to include the Catalog Items for child topic, if want to visible in Taxonomy in EC.

Nehal Dhuri · 3 hours ago

The topic will be visible on EC when the content is associated with it. If there is no connected content in the child topic, please open your child topic and add it through the connected content related list.

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M Iftikhar · 4 hours ago

@NikhilKumaK ,

have you configured it in Advanced Portal Navigation scope, check this document for reference.

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/employee-ce...

Thanks & Regards,
Muhammad Iftikhar

If this helped, please mark it as the accepted solution so others can benefit too.

Nehal Dhuri · 4 hours ago

Could you please verify whether Advanced Portal Navigation record is enabled or not?
Most of the time, we forgot to check this.

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Dr Atul G- LNG · 4 hours ago

Hi @NikhilKumaK

Sometimes, it could be a cache issue. As @Nehal Dhuri mentioned, please check in advance portal navigation is enabled, or try repairing it once.

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NikhilKumaK · 4 hours ago

@M Iftikhar , @Nehal Dhuri
There are 3 records in Advanced Portal Navigation all are inactive only