Adding a new Catalog item Ui action button in service operation workspace

shaikfayaz9640
Tera Contributor

‎03-26-2025 06:29 AM

When we are viewing a request record in a classic UI , ITIL user have the ability to "add new item" to an existing request, but the option does not exit in the service operations workspace 

Looking for a similar way to create the same UI action in the SOW that will allow ITIL user to add another catalog item to an existing request still in the requested state. The button would not be available once the request has approval records created

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-27-2025 12:42 PM

Hi @shaikfayaz9640 

I think that hasn’t been posted to Next Experience or WS. The reason is that it’s not a good practice to add an item to an existing request. Still, let me try to clarify or understand better.

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Dr. Atul G. - Learn N Grow Together
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