Adding a new choice in impact field produce problem in change request form.

[Ronald11]

Hello,

I just tried creating a new record in the choice list so that I could have the default 1-High have another display value in the impact field for the change request record.

Did I miss something in the record? I am planning to have different label for each choices and I am just testing first this method. Will these configuration affect risk assessment or the calculate risk UI actions?

[Musab Rasheed]

Go ahead with the changes then, Mark my answer as correct if that helps

[Ronald11]

Just an additional question,

where can I find this look up definition is setup for change management. Or is it just the same as the priority look up rules?

[Musab Rasheed]

Check data look up as well, both are different and also lastly check 'Risk Condition' and 'Risk Assessment' , once done you can go ahead

[suvro]

Firstly have a unique value. 

Secondly add records in the lookup definition, so that system knows what to do when the impact selected is the new one

[Ronald11]

Hello,

I read some articles that values for the impact field choices were used in some other scripts that is why I just created a choice with just a different label but same value for change request table.

I also looked up the Priority data lookup and it seems that it was not used for the change request or is it also used in change request?