Adding a 'Pinning' function to ServiceNow

[rightpalava]

Just wanted to share an incredibly simple but very useful bit of functionality I created, which enables process users to 'pin' incidents, service requests, changes of any other type of record on the Task table or any table extending from the Task table.

By 'pinning' a record, that record is then saved to 'My Pins' and can be quickly un-pinned too.

My users find it useful for coming back or revisiting records, which may be re-assigned away from them or just to be curious.

Here's a link to read more about it: Add 'Pinning' to ServiceNow - rightpalava

I'd appreciate any thoughts, feedback or ideas to make it better.   May even stick it up on Share if people think it's worthwhile.

Like?

[rightpalava]

I hadn't come across that previously, will have a tinker.  

Did you like the 'pinning' idea David Legrand ?

[david_legrand]

The only issue I have with "pinning" is "pinning" is just true/false and very soon, your users will say "I want to have different pinning categories because I work on different topics"

==> So for that, the label / tag is a better solution (from my perspective) because you can define why you highlighted one record

But of course it's "easier" to explain have a "true/false" pinning than a "tag pinning" to users, so personally I like the label/tag way to do