Version Control functionality in Servicenow

[akashbhangi]

Is there any built-in functionality in ServiceNow to handle version control?

If yes, how can it be implemented?

I want to track my project-related changes (orders/customizations) using version control. What are the recommended approaches in ServiceNow for managing and tracking versions?

[Tanushree Maiti]

Servicenow has its own version control . e.g if any component like catalog item -- you can see a Version tab in related list where all changes with Date ,update set, updated by captured.

On top it you can integrate with other ones as well like github.

Please refer this links, see if it helps you:

Integrations • Zurich IT Service Management • Docs | ServiceNow

Solved: What is the most compatible Version Control tool f... - ServiceNow Community

[fknell]

Hi  @akashbhangi,

ServiceNow does not have a full‑blown built‑in version control system like Git, but it does provide several built‑in mechanisms that you can use to track project‑related changes and customizations.

What ServiceNow provides out of the box:

Update sets

- Group configuration changes (UI, workflows, scripts, etc.) into named update sets per project or release.

- You can compare and revert to specific versions of objects, which gives you a form of version history for customizations.

Customer Update records (sys_update_xml)

Every customization is stored as a customer update record; you can view and compare changes over time.

Application Repository & scoped apps

Develop custom applications in scoped apps and publish them to the Application Repository, which tracks versions and allows you to roll back to previous app versions.

I would recommend combining ServiceNow’s native features with an external source‑control system for full‑fledged version control:

Use Git (or similar) with Studio / Application Engine Studio

Link your scoped app to a Git repository; every change is tracked as a commit, and you can branch, merge, and review pull requests.

Use update sets + Git for hybrid tracking

Use update sets for instance‑level configuration and Git for scoped‑app code, then document which update set corresponds to which Git branch or release.

Hope this helps finding the most appropriate solution for your use case.

This is also a very controversial topic, we discussed it during the CTA cohort too. You can also create scoped apps for global applications like ITSM to identify/group changes made to the instance on an application / process base.  

[Anurag Tripathi]

HI,

Every record(if audit is enabled for the table) will store the history of all changes. 

Like below you can see the changes done to any field for this record

For code or script of any type the suggestion by  @Tanushree Maiti works.

[yashkamde]

Hello @akashbhangi ,

ServiceNow does not provide native version control in the same way tools like Git or SVN do, but it offers structured mechanisms to manage and track changes.

For configuration and customization work, Update Sets are the standard method to capture and migrate changes across instances. For application development, ServiceNow Studio supports Source Control Integration with Git, enabling developers to commit, branch, and merge code directly from the platform.

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