Adding a Widget/Formatter to Agent Workspace on Madrid

[Jace Benson]

So I want to try to add a custom element on agent workspace.  However I'm not sure this is possible yet, I'm not having success so I thought I'd ask.

Here's what I've tried on my PDI;

1. Adding a UI Macro, Formatter[type=formatter], and then adding the formatter on the form view "Workspace"
2. Adding a UI Macro, Formatter[type=component], and then adding the formatter on the form view "Workspace"

I am not sure if there's a way to add a SP Widget to the form but that would work too.

In anycase if anyone has any ideas let me know.

[Fathima6]

@JC Icaro How do you call widget in this url?

[JC Icaro1]

I think you will need to put your widget into an sp page and then form a url referencing your service portal page within a service portal instead of the UI page URL, eg. /sp?...

[ty_roach]

Struggling with this one.  We've got a Formatter (UI Macro) that contains angularJS.  Works great in classic (Platform) UI and we've got a portal widget that presents the same info on portal pages and now we're trying to get it to work in Agent Workspace.

I created a UI Page that invokes our UI Macro, but that doesn't work.  The modal partially display, but content from the UI Macro (called from the UI Page) never makes it there.  In fact, I put a jslog('hello world'); line of code at the top of our angular logic and it never shows in the console window.

Wondering if I should switch gears and investigate having the modal display our portal widget?  Can that even be done and if so, how?

Thanks in advance experts!