Adding Agent Assit to CSM/FSM Configurable Workspace

vidhya_mouli · yesterday

I am trying to configure Agent Assist to CSM / FSM Configurable Workspace. So far I have done the following:

1. Created a new record

2. Created a new record

3. Created a new record

4. Updated the record

I am still not able to see agent assist in the workspace. What am I doing wrong here?

Dr Atul G- LNG · yesterday

Hi @vidhya_mouli

https://www.servicenow.com/community/csm-articles/agent-assist-for-customer-service-case-types/ta-p/...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995557

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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vidhya_mouli · yesterday

Instead of adding it to the existing record I created a new record 'Image 3). Still not working.

Dr Atul G- LNG · yesterday

Try cache.do and repair the plugin.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Shruti · yesterday

Hi

1. Navigate to sys_ux_page_property.LIST

2. Create a new property

Name - contextualTableConfigMapping

Value -

[{"agent_assist":[{"table=custom_table_name":"the sys id of table config"}]}]

Page - CSM/FSM Configurable Workspace

Type - json

Refer below documentation -

https://www.servicenow.com/docs/bundle/vancouver-customer-service-management/page/product/customer-s...