Adding Agent Assit to CSM/FSM Configurable Workspace

vidhya_mouli
Giga Sage

yesterday

I am trying to configure Agent Assist to CSM / FSM Configurable Workspace. So far I have done the following:

1. Created a new record 

vidhya_mouli_0-1757419164591.png

 

2. Created a new record

vidhya_mouli_1-1757419192047.png

 

3. Created a new record

vidhya_mouli_2-1757419252651.png



4. Updated the record

vidhya_mouli_3-1757419326101.png



I am still not able to see agent assist in the workspace. What am I doing wrong here?

 

 

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8 REPLIES 8

vidhya_mouli
Giga Sage
In response to Shruti

yesterday

This is already done. I added it to the existing property (Image 4). But still not working.

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Shruti
Mega Sage
Mega Sage
In response to vidhya_mouli

yesterday - last edited yesterday

Try to remove it from existing property  and create a new property "contextualTableConfigMapping" for custom case type. No need to create new action assignment and UX screen

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vidhya_mouli
Giga Sage
In response to Shruti

yesterday

Tried and did not work 😥

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Dr Atul G- LNG
Tera Patron
Tera Patron

yesterday

Hi @vidhya_mouli 

 

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