Adding an additional comment is changing the state
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‎02-23-2024 04:06 AM
I have a custom table that inherits from the incident table. Whenever the state value is 3 and I post an additional comment, it changes the state to 1 for this custom table only.
I don't save the form when the additional comment is added, but it still automatically changes the state to the state which has value 1. I tried looking for business rules and client scripts that are doing this but I couldn't find any that runs on this one condition.
Can anyone help me keep the state as 3 when an additional comment is added to the system?
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‎02-23-2024 07:33 AM
Hi @Navaneeth1, have you checked the OOB Business Rule Incident State Change to In Progress?
Regards,
Sunil