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Adding an additional comment is changing the state

Navaneeth1
Tera Guru

I have a custom table that inherits from the incident table. Whenever the state value is 3 and I post an additional comment, it changes the state to 1 for this custom table only.

I don't save the form when the additional comment is added, but it still automatically changes the state to the state which has value 1. I tried looking for business rules and client scripts that are doing this but I couldn't find any that runs on this one condition.

Can anyone help me keep the state as 3 when an additional comment is added to the system?

5 REPLIES 5

SunilKumar_P
Giga Sage

Hi @Navaneeth1, have you checked the OOB Business Rule Incident State Change to In Progress?

 

Regards,

Sunil