On Hold duration calculation
I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this?
Forum Posts
Clarification on when Protection Policies apply — only to Script Includes or also in other cases?
Hi Community,I just wanted to clarify something regarding Protection Policies in ServiceNow.Are they applicable only to Script Includes, and only when an application is downloaded from the ServiceNow Store?Any insights or examples would be really hel...
create catalog item from catalog item
We have users that use Catalog Builder. Then we have users that want catalog items and don't want to use CB, even though their request is pretty simple. A couple variables, simple step based fulfillment. For that, I was thinking we could create a cat...
How can I import data to question choice?
Dear experts, This is a bit complicated, as I am required to create a new variable with employee titles with a drop-down choice. . there are 480 choices listed in the excel file. My question is how can i import that excel file into question? 2nd...
How to transfer variables from RITM to Provider Task in ServiceBridge?
Hi All,I’m working with ServiceBridge in ServiceNow and need to pass catalog item variables from the RITM (Requested Item) down to the generated Provider Task.Has anyone implemented this before? Specifically:What’s the best approach to automatically ...
Need to redirect users to a specific UI Page on login - issue after zurich.
Hey Experts, I have a use case where before zurich, all users with Business Stakeholder Roles would be redirected to a UI builder page. After the zurich upgrade ServiceNow has introduced the sn_sow.sow_home, sn_sow.sow_list roles inside the sn_incide...
Clear the form field values when Reset to draft button is clicked
I have a requirement to clear the form field values on demand table when reset to draft is clicked ,As soon as the demand is reset to Draft they should clear to allow for the new ones created as the user works through the process.
How to apply field description to workspace as well
I discovered that ServiceNow has a feature called 'Field Description'. I added it successfully, and it reflects correctly in the native view. However, the description does not appear in Workspace. After thorough testing and validation, I was unable t...
RUn flows with Service account
Hi community is there a way to run flows as a service account that I create in the user table.I can only see options to run as system user or as user who initiates flow. thanks in advance
On Submit validation in Catalog Item
Hi Community, I have one requirement, In form level having requestor for filed and assignment group filed, requestor field taking the user table and in assignment group filed taking the group table, and in my requirement they ask me to create one new...
New button not visible on incident task table
Hi All, New button not visible on incident task table even though user having ITIL role, this is happening for few users.let me what could be the reason?Thanks,Srinidhi M.
is there's an existing widget that can be used that shows a specific form view??
Hi everyone,I’m working on a requirement where I need to display a specific form view using a widget. Before building something custom, I’d like to know:Is there an out-of-the-box widget that can render a form view for a specific record or table?If y...
IntegrationHub ETL - Using multiple data sources mapping to single import set
Hi, The data from legacy systems needs to be migrated to ServiceNow and populate the sold products and install base items. There are multiple legacy systems from which the data needs to be collated & correlated to populate sold products and install b...
Resolved! How to create system notification where notification should go to specific users?
Requirement:I need to configure a System Notification for the Incident table with the following logic:If Assignment Group = Test Group and Assigned To = Abel TutorThen the notification should be sent to all members of "Test Group" except the assigned...
App Engine Studio can't create app
Hi,I am brand new to this and so is my PDI. Haven't found any helpful information on this, even the error message is widely discussed.Whenever I try to create an app in App Engine Studio I get the following error: Unable to create this application....
