The integration works successfully when I click Get Oauth and then manually execute the scheduled job. However, the scheduled jobs are failing when they run at their scheduled time. The access token appears to be valid for only around 30 minutes. Af...
Hi,When our agents in SOW click on the Resolve button for an Incident in the modal pop-up they see a different set of fields then what I see on my admin account. They are seeing the fields from one of our incident views, while my admin account see th...
Hi, I am trying to submit a catalog item request through a business rule. I came across the CartJS documentation and followed the sample code there. However, when using cart.addToCart() or the other submission calls, I got the following error: Root c...
Hi all, I have to create aging report for incidentsI want to show age of incidents in each state.Not sure how I can do this.Please someone guide me on this.Thanks in advance!
Hi All,I'm not sure what's wrong with this user criteria , please help me use case : get True or false My humble request kindly help me on this , I tried with different ways tooString(user_id) or user_id or gs.getUserID()script :gs.addInfoMessage("...
Dear developersThe following message appears, and PDI fails to start.I'm at a loss....”We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes”
I'm getting this error message in the last couple days:We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutestrying to get into directly to the instance url, I'm getting the following message:Bad...
Hi, Anyone has worked on brainstorm integration
Hello Team,I am unable to access my Personal Developer Instance (PDI) devxxxx When I try to log in or reset my password ServiceNow asks me to verify a phone number ending with diff numbers.The issue is that that is not my phone number and I do not r...
Hi Experts, I have a requirement to customise the walk-up appointment scheduling widget - 'Online check-in experience'. Currently it has just one single variable dropdown, where we can select the reason for visiting. We need to gather more informatio...
Hi , If a user is not the assigned Author or Ownership Group member they cannot find a knowledge record through search in the back-end. Can someone guide me for the behaviour and what is the root cause of the issue.
Hi All,I just came back from lunch and fond my PDI 502 Bad Gateway. I changed my admin password this morning but everything has been fine up to now.https://dev441222.service-now.com/ I see there was an issue earlier this week but again, everything ha...
Hello all, We noticed that Teams integration generates a worknote on the incident where a communication record on incident is created. This worknote is created after some time and does not bring any value and generates an unnecessary notification for...
Dear Community,I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing....
Recently I've been working on adding Activity Streams to our Scoped Application's Service Portal, and though I have been able to add activity streams to all relevant tables whether extended from Task or not, I am getting the following error when I tr...
