Hello,I would like to display the Comments and Work notes fields (of a CSM Case record) only in the Activity panel on the right side of the form, as highlighted in the screenshot below. Currently, the same fields are also displayed in the Notes secti...
Hi Guys, This is IronDo you happen to know that you can achieve this with setWorkflow(false) + autoSysFields(false) + updateMultiple(), and by only touching records whose value is actually different. This keeps audit columns clean and makes the job s...
We have configured Auto Assignment of incidents, now agents will receive incidents in Service Operations Workspace to accept, how we need to highlight P1 incidents and Incidents raised by VIP users I want to highlight with colors, is there any way to...
Hi I am happy to share my Lesson Learned Here,You can achieve this by letting the button (UI Action or GlideAjax) only mark what needs processing and start an On Demand Scheduled Job. The job picks up the marked records and finishes in the background...
Hello Developer Program team,My PDI has been offline since the automatic upgrade to Brazil Patch 2 and does not recover.Instance: dev300776 (https://dev300776.service-now.com/)Release: Brazil Patch 2 (glide-brazil-08-25-2026__patch2-10-22-2026_11-03-...
Hi Guys! This happens because GlideRecord / GlideAggregate silently drop an invalid condition and run the rest of the query. The log shows Invalid query detected … Unknown field, but the script keeps going. For a count you just get a wrong number; fo...
Hi,You can fix this by using COUNT(DISTINCT instead of COUNT with a field name. addAggregate('COUNT', 'field') does not count distinct values, so a query like “how many servers have this software installed” comes back as 1 (or another wrong number) e...
Answering that simple question means judging millions of software install records — every day.I recently designed and built a software EOL / EOS judgment engine on ServiceNow for a large enterprise. Here's what worked.■ The problemThe same product ar...
From Asset Register to Security Control: Lessons from Re-architecting a Legacy ITAM Integration into CMDBTags: CMDB, ITAM, IntegrationHub, IRE, Import Set, Software Asset Management, Vulnerability ResponseContextOver the past several months I led the...
Hi,I am working on a scenario where I need to add an additional filter called "On Behalf of Me", which should display all tickets that were created by me on behalf of other users on my ticket page in service portal.Please refer to the screenshot belo...
Hello All,We have created a new Workspace and added the email component. The Email Preview is working correctly in the custom Workspace; however, the Reply, Reply All, and Forward buttons are not functioning as expected. If anyone has encountered thi...
My requirement is to set requests and requested items submitted through Virtual Agent to automatically set the contact type to "Virtual Agent". Interaction do not always created whenever request is submitted through virtual agent.How can I get this r...
Hi Everyone, We are currently investigating an issue where multiple Task SLA records are being attached to the same Incident for the same SLA Definition. Examples observed:- Some incidents have 2 identical Task SLA records attached.- Some incidents h...
What quality does a developer truly need to master their role on the ServiceNow platform?
