Adding breadcrumbs to cat item view

[JakubP580814146]

Hello experts,

We are currently using the Employee Portal and noticed an issue with breadcrumbs.

Breadcrumbs work correctly when navigating through catalog categories. However, when a user opens a specific catalog item, the breadcrumbs disappear.

In another project, I have seen breadcrumbs displayed also at the catalog item level, so the full navigation path (e.g., Category → Item) remained visible.

Could you please advise how this behavior can be achieved in the Employee Portal?
Is there a configuration, widget setting, or best practice to keep breadcrumbs visible on catalog item pages?

Thank you in advance for your help.

[Matthew_13]

Hi Buddy,

What you’re seeing is actually the default behavior in Employee Portal. Breadcrumbs are shown while navigating categories, but when a user opens a catalog item, the page changes context and the category path isn’t carried forward, so the breadcrumb disappears.

In setups where the breadcrumb remains visible (Category → Item), it’s usually because the category context is being passed to the item page and the breadcrumb component is configured to use it. This is typically handled through page/widget configuration rather than a simple system setting.

To achieve this, you would normally:

• ensure the catalog item is opened with category context (for example from the category page rather than search/direct link), and

• update or add the breadcrumb component on the catalog item page so it can display the full path.

There isn’t a single OOTB toggle for this in Employee Portal, so it generally requires a small UI/configuration adjustment to keep breadcrumbs visible at the item level.

@JakubP580814146 - If help you answer; Please mark Solution Accepted and Thumbs Up

[JakubP580814146]

I checked and it seems to not be working only on ESC. What is the difference in ootb configuration between SP and ESC?

[CN-L · Accepted solution]

Looking through the Service Portal Designer, there are 2 different pages:

1. Catalog Item [sc_cat_item]
2. Service Catalog Item [esc_sc_cat_item] - this is used in ESC

Catalog Item

This is used by the Service Portal and uses the breadcrumbs widget

Service Catalog Item

This is used by Employee Center and uses the HRM back button widget

[CN-L]

Here are some screenshots to try and show the difference