Adding CC in Workflow notification?

niveditakumari · ‎01-21-2019

How to add CC into the workflow notification?

Can anyone please help me in this?

Thanks In Advance

Nivedita

Alberto Consonn · ‎01-21-2019

Hi,

use the following mail script in workflow notification activity message to achieve that:

<html>
<body>
<mail_script>
email.addAddress("cc","test@test.com");
</mail_script>

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

View solution in original post

Omkar Mone · ‎01-21-2019

Hi Follow this link for further clarification , https://community.servicenow.com/community?id=community_question&sys_id=21eccb29db9cdbc01dcaf3231f9619c3

niveditakumari · ‎01-21-2019

Hello

I have to add only one mail address in CC not multiple address.

Rahul Kumar17 · ‎01-21-2019

hi

Write this code

(function runMailScript( current,template, email, email_action,event) {

email.addAddress('cc',current.assigned_to.manager.email +"");

})(current, template, email, email_action, event);

If my response helped please mark it correct and close the thread.

Thanks,
Rahul Kumar

niveditakumari · ‎01-21-2019

Hello Rahul,

Where I should write this code. Can you please suggest me?

Below is my code :

Regards,

Nivedita

Rahul Kumar17 · ‎01-21-2019

Hi U can write code in run script

If my response helped please mark it correct and close the thread.

Thanks,
Rahul Kumar