Adding CC in Workflow notification?

[niveditakumari]

How to add CC into the workflow notification?

Can anyone please help me in this?

Thanks In Advance

Nivedita

[Service_RNow]

Hi,

try to below code:

<mail_script>

      email.addAddress("cc",current.caller_id.email,current.caller_id.getDisplayValue());

</mail_script>

Thanks

mark it as correct/helpful,if you find it helpful.

[niveditakumari]

I have done the same thing.

Below is my code :

Please correct me I am doing anything wrong?

Thanks In Advance

Nivedita

[Omkar Mone]

Hi 

Try passing the third paramter to email.addAddress("cc","email","displayValue")

[niveditakumari]

Hello 

How to write third parameter like my mail address in CC should be "xxx@gmail.com" then how to write display value for this in third parameter?

Thanks in Advance

Nivedita

[Ajaykumar1]

Hi Nivedita,

Create an email script under Notification email script module(For demo I created with name "community") and added below code in it.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, 
/* Optional GlideRecord */ event) {

// Add your code here
template.print("Community Email Script Executed....");

email.addAddress("cc", "XXXX@gmail.com");


})(current, template, email, email_action, event);

Now I created a new notification under System Notifications > notification which will get triggered when an incident is inserted.

and added my one email address in who will receive and under what it will contain : 

Hello, This is demo.

${mail_script:community}

It's working for me.

Please check the spam folder for received cc email address.

Mark If correct/Helpful,
Regards,
Ajay