Adding closed notes to widget My Requests V2

[Void84]

As it says I'm looking to add closed notes to any records that are on the widget My Requests V2. Everything else is fine, but it would be nice if the closed notes showed in even just the activities field on there. Not sure why this isn't part of the widget OOB since I'm sure the user would like to see the closed notes if they are looking back on a ticket.

I've seen a few posts on this very question, but the solutions aren't working out and it makes sense since most are 4 to 5 years old.

[James Chun]

Hi @Void84,

You can add additional fields to the widget via

1. Navigate to Service Catalog > Catalog Administration > My Request Filter
2. Search and open the record where Table = Incident (I am guessing it's Incident) and Applies = Service Portal
3. Add your field to the 'Secondary fields to display' field

Hope that helps, cheers

[Void84]

I do like that, that is good to know. But I'm talking about them going into the ticket itself and it not showing any closed information.

[James Chun · Accepted solution]

Right, then you can do the following:

1. Navigate to Standard Ticket> Standard Ticket Configuration
2. Search and open the record where table = incident
3. Add your fields to the 'Info fields' field

But I did notice that it's truncated after a few characters and I don't think there is a workaround unless you customize the widget.

Instead, did you consider adding a Comment with the notes when it's closed?

If so, you can write a simple BR to do so.

Cheers

[Void84]

That is perfect. I brought the same thing up to them, but it goes off them remembering to do it twice. This works perfectly. Thank you.