Adding column in the My Request V2 widget in Service Portal

Community Alums · ‎10-22-2020

Hi,

We have a requirement to add 'Description' column in My request V2 widget in the Service Portal.

Has anyone implemented the same requirement?

Please advise.

rahulpandey · ‎10-24-2020

Hi Amit,

I have attached the modified(Added the short_description column) widget of My request V2, just replace ootb with this. Below is screenshot

You can change line 60 (HTML) and Line 154 (Server side) to change it to your preferred column.

View solution in original post

Brian Sorensen · ‎01-31-2022

@rahulpandey
Where do I import this to?

ServiceNow De14 · ‎05-23-2022

Just import this xml into your sp_widget table. Configure this widget on the Page by replacing the OOTB "MyRequests" and thereyou go.

Bharat Tagad · ‎10-12-2023

Hi, @rahulpandey I have just imported your widget, there it's not showing column headers.

Can you please comment on it?

Kartikeyan Mag1 · ‎04-03-2024

Have you found solution to add column headers

Brian Sorensen · ‎04-03-2024

Trying to remember the steps I did, but I did get this done.

All > Service Portal > Widgets

Then right click a header and IMPORT XML

Once Imported, you just need to point the default to the new one.

Looking for steps on that and will update

The other options I guess would be to clone the existing and overwrite with all the code sections, which I can post if you want