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12-16-2019 01:33 AM
Hi All,
I'm trying to add comments to a task form without them triggering a notification but if i use setWorkflow(false) it doesn't run the necessary rules to link the sys_journal_field record to the task form with the requisite sys_audit and sys_history_line records.
Does anyone know of a way to do this?
Cheers
Dave
Solved! Go to Solution.
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Scripting and Coding
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12-17-2019 03:09 AM
Ended up just adding an advanced condition into the incident updated for ess notification to suppress the notification when it sees a string value i'm adding into the comment when i add the email body.
Documented the whole thing as below just in case anyone else is interested.
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08-05-2021 06:30 PM
This is great! Thank you 🙂
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12-21-2023 03:17 AM
I've used this as a base to fix something I was trying to do. I can't help but feel though that writing direct to those tables, in that manner will come back to bite me is the a*** at some stage..
