Adding communication tasks on incident related list

Liz Abraham · ‎06-01-2023

Hello,

I am trying to add a related list on the incident form that has related communication tasks from the incident_alert_task table. I created a relationship below . it shows me all records from the incident_alert_task but not of the specific incident when I open the incident. What am I missing?

Manmohan K · ‎06-01-2023

Hi @Liz Abraham ,

Please correct the code in the Relationship Communication Tasks as shown below

function refineQuery(current, parent) {

    current.addQuery('source_incident', parent);

})(current, parent);

I have tried on my PDI and its working

View solution in original post

Liz Abraham · ‎06-02-2023

so, I think I spoke too soon. So i created a plan to trigger if priority is high and category is network. when I create an incident that does not have a plan or tasks, the tasks for the other still shows up. in other words, tasks show up despite associated to incident or not.

Manmohan K · ‎06-02-2023

@Liz Abraham

Can you share image of the issue and the relationship you created. That would be helpful to debug

Liz Abraham · ‎06-02-2023

Here is the communication Plan definition.

Relationship

New incident with priority 2

Incident 2 - priority is not 2

still shows the tasks even though there is no comm plan related.

Liz Abraham · ‎06-06-2023

@Manmohan K were you able to check the screenshots I provided?

Manmohan K · ‎06-06-2023

Hi @Liz Abraham

We have to use advanced query to filter and show only priority 2 incidents