Adding communication tasks on incident related list

Liz Abraham · ‎06-01-2023

Hello,

I am trying to add a related list on the incident form that has related communication tasks from the incident_alert_task table. I created a relationship below . it shows me all records from the incident_alert_task but not of the specific incident when I open the incident. What am I missing?

Manmohan K · ‎06-01-2023

Hi @Liz Abraham ,

Please correct the code in the Relationship Communication Tasks as shown below

function refineQuery(current, parent) {

    current.addQuery('source_incident', parent);

})(current, parent);

I have tried on my PDI and its working

View solution in original post

Liz Abraham · ‎06-06-2023

the customer's requirement is to have a button on the incident form that creates a comm plan when the button is clicked with it's associated tasks. are you saying we have to script using the advanced option in the relationship record?

Manmohan K · ‎06-06-2023

Yes, In the relationship record we have to script using the advanced option

Liz Abraham · ‎06-07-2023

was able to with the help of my colleague and used 'incident_alert.source_incident' in the script. this shows now only those associated with the incident.

Sneha Nair · ‎09-27-2023

Hello Liz , Can you share the relationship code here. Since I tried the accepted solution code and its not working. Its showing me entire Incident communication task records. and then I tried 'incident_alert.source_incident' but its showing me no record at all.

Liz Abraham · ‎09-27-2023

Hi Sneha,

See below.

Hope this helps.