Adding Custom Knowledge Base to Service Portal

[pgarg]

Hi All,

I have created custom Knowledge Base and the categories.   I am able to see out of the box KB but not the custom in Service Portal.

How can i add this custom KB to Service Portal. Please help me to do this.

Regards,

Pooja Garg

[daaspooja]

Hi,

I would like to know if I can customize knowledge base based on roles. I would want to show a set of kb articles for itil role and a different set of articles for other roles. Can you please guide me how can that be done?

Thanks,

Pooja Daas

[Goran WitchDoc]

On articles you can put the field "can read" or "cannot read" on the form, depending on which might be best for your requirements. Then add the user criteria you want to set access for those specific articles.

Can read more about it here: Select user criteria for an article  

[daaspooja]

Thank you. That helps.