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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum notification trigger to different place Hi Everyone,I am trying to implement a requirement in ServiceNow email notification... Read More Developer forum create Drop down menu with child cases in the ALL Records Section Hi,I have a requiremen... Read More Developer forum Sys user group read only Why is this sys_user_group record read only, tried with security_admin as well Read More Developer forum Clearing or modifying an optional page parameter within UI Builder Hi devs, I have a simp... Read More Developer forum Email notification configuration help Hi All, I've created an automation which handles tickets going on hold and automati... Read More Developer forum Update Sprint duration in Zurich learning instance I am trying to complete my Agile Development 2.0 Certi... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. SPM events OD Podcast: Architecting the Future: Unlocking Enterprise Value with the ServiceNow AI Platform January 24-June 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173597/architecting-the-future-unlocking-enterprise-value-with-the-servicenow-ai-platform Read More SPM events OD Podcast: Future-Proofing Your Portfolio: Sustaining SPM Over Time Now available on-deman... January 24-June 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173986/future-proofing-your-portfolio-sustaining-spm-over-time Read More SPM events OD Podcast: Measuring What Matters: Establishing Value for SPM Available now on-deman... January 24-July 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173974/measuring-what-matters-establishing-value-for-… Read More Federal and U.S. Public Sector SNUG ServiceNow Government Forum 2026: Watch On-Demand Government Forum is over. The Insights are just gettin... April 15-July 15, 2026 5:00 AM Virtual Read More Iowa SNUG Register today for Knowledge 2026 to access Agenda Builder April 7th! Hello SNUG Members! I ... May 05-May 14, 2026 8:00 AM Read More ServiceNow University Community Events Office Hours Live with Frances Frei — Valuing Conflict (APAC) Register Here! Each 60... May 8, 2026 3:00 AM https://themorrissgroup.zoom.us/meeting/register/NRxdAZLKT2KEvK9od33C8A#/registration Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Activity in Developer

Email notification configuration help

Hi All, I've created an automation which handles tickets going on hold and automatically sends email chasers. When a ticket is put on hold awaiting caller, the initial notification is sent to advise the user that the ticket has been placed on hold aw...

  • Question

notification trigger to different place

Hi Everyone,I am trying to implement a requirement in ServiceNow email notifications where:If the recipient user belongs to this group, the incident link should open in SOW Workspace.If the user does not belong to this group, the link should open in ...

  • Question

Update Sprint duration in Zurich learning instance

I am trying to complete my Agile Development 2.0 Certification in a learning Zurich instance and can't find where to edit the Sprint instance. What am I missing? In the community the suggestion is to edit this in the system property but I have search...

  • Question

Resolved! How to import deleted record changes from Dev instance to Test instance?

I have a table that contains 9 records, and these records already exist in our DEV, TEST, and PROD instances. My requirement is that I need to delete only one record, but I know that data changes don't get captured in update sets. Normally I would ju...

  • Question

Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK   This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

  • blog

How to hide settings in editing mode for dashboards in Platform Analytics

Hello everyone, I have not been able to find any resources on this so I am asking the community.When you view a dashboard you can edit click Edit > gear Icon (Dashboard Settings):What I want to do is hide certain lists or toggles from the settings pa...

  • Question

Can we make currency code Read Only in currency type field.

Below is the currency type field, in which we need to have currency code as Euro, and which should be Read only,orCan we have only Euro currency code specifically for a particular table This requirement is specific to particular table.We have tried B...

  • Question

Restrict currency selection

I am wondering if there is a way to restrict the currency selection on currency fields to only 2 specific currency types, USD and Euros. Currently we've got our instance set to a single currency type (USD) to avoid any display or selection issues, an...

  • Question
  • Best Practices
  • Instance Configuration
  • Scoped App Development

24/7 service desk best practice

Hi everyone, I’m looking to set up a 24/7 service desk that operates across three regions: the UK, the US, and Singapore. I’ve tried using on-call scheduling, but it doesn’t seem to be the best fit. Does anyone have any best practices, documentation,...

  • Question
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