Adding Fields to Contact Card in Service Operational Workspace

[sravanku888]

Hi All,

I'm working in the Service Operational Workspace and need to customize the contact card that appears on the interaction record [as highlighted in the attached screenshot]. Currently, it displays the time, email, and phone number.

I would like to add the following fields to this card:

Manager (caller_id.manager)
Could you please provide guidance on how to achieve this?

Thank you for your assistance.

Regards,
Sravan Kumar

[Community Alums]

Hi @sravanku888 ,

Please follow the steps :

https://www.servicenow.com/community/workforce-optimization-forum/configuring-the-caller-card-in-ser...

[sravanku888]

Hi @Community Alums 

I would like to add that change in interaction, could you please provide me the configuration steps

[Nickell]

Hi @sravanku888 ,

I have same requirement to add company information on Contact Card of interaction record.

Please help me with the solution if you cracked it already.

Thanks,

[anshikaverma]

Hi @Nickell,
Did you find a way to edit the employee contact card on the interaction record from the backend?