Adding filters to the performance analytics dashboard

[Jake Adams]

Hi Team,

I am trying to add filters to this OOB Performance analytics dashboard: Overdue Incident Age Monitor.

It is also showing the Resolved, Closed and Cancelled Incidents but I only want to show the Incidents that are in New, InProgress and Onhold.

Where should I add this filter?

[Mark Manders]

That's weird. All of the widgets related to overdue incidents on my OOB instance are build up from jobs running on active, unresolved incidents. Is this a custom dashboard?

[Jake Adams]

Hi,

These are the OOB dashboard provided by Servicenow and the widgets in this dashboard are configured for the incident_sla.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/use/dashboards/applicatio...

It says Overdue by Age but it's also showing the Closed, Resolved or Cancelled tickets.

[AndersBGS]

Hi @Jake Adams ,

Have you verified the conditions utilized in the performance analytics automated indicator / indicator source? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders