Adding gilroy font in the notifications

[Deepika54]

Hello Team,

I wanted to check if there is way to incorporate a font called gilroy in the message html of ServiceNow Notifications.

Normally it gives us the option to choose arial, georgia,helvetica etc.

I have tried updating the system property 'glide.ui.html.editor.v4.font.collection' and added the value Gilroy=Gilroy at the end but no help. Can anyone please help

[Siddhesh Jadhav · Accepted solution]

Hi @Deepika54 ,

To add the Gilroy font to the message HTML editor in ServiceNow Notifications, you can use the system property:

---

Key Points to Note:

1. Editor Font List vs. Rendering Font
This system property only adds the font to the TinyMCE editor dropdown. It lets users select the font while editing HTML content but does not ensure it will render in emails unless certain conditions are met.

2. Gilroy is not a web-safe font
Gilroy is a custom/commercial font and won’t render in email clients unless:

It's installed on the recipient's machine, or
You embed or host it via a public font server.

Thanks and regards,
Siddhesh Jadhav
Please mark this reply as helpful and accept the solution if it resolves your query.

[Siddhesh Jadhav · Accepted solution]

Hi @Deepika54 ,

To add the Gilroy font to the message HTML editor in ServiceNow Notifications, you can use the system property:

---

Key Points to Note:

1. Editor Font List vs. Rendering Font
This system property only adds the font to the TinyMCE editor dropdown. It lets users select the font while editing HTML content but does not ensure it will render in emails unless certain conditions are met.

2. Gilroy is not a web-safe font
Gilroy is a custom/commercial font and won’t render in email clients unless:

It's installed on the recipient's machine, or
You embed or host it via a public font server.

Thanks and regards,
Siddhesh Jadhav
Please mark this reply as helpful and accept the solution if it resolves your query.

[Deepika54]

Hi Sid. Thanks so much.

Also so u are suggesting that we should advise client not to use gilroy because of the complications as you have mentioned and go with OOB like arial

[Siddhesh Jadhav]

Hi @Deepika54,

You're welcome!

Yes, that’s correct — due to the limited support for custom fonts like Gilroy in email clients, it’s generally best to advise clients to use standard, web-safe fonts such as Arial, Helvetica, Georgia, etc., especially for email notifications.

[Deepika54]

Hello @Siddhesh Jadhav ,

Sorry to keep bothering u again. My client wants to use 'Segoe UI'. Can you please advise what needs to be added in the system property for that to appear.