Adding gilroy font in the notifications

[Deepika54]

Hello Team,

I wanted to check if there is way to incorporate a font called gilroy in the message html of ServiceNow Notifications.

Normally it gives us the option to choose arial, georgia,helvetica etc.

I have tried updating the system property 'glide.ui.html.editor.v4.font.collection' and added the value Gilroy=Gilroy at the end but no help. Can anyone please help

[Siddhesh Jadhav · Accepted solution]

Hi @Deepika54 ,

To add the Gilroy font to the message HTML editor in ServiceNow Notifications, you can use the system property:

---

Key Points to Note:

1. Editor Font List vs. Rendering Font
This system property only adds the font to the TinyMCE editor dropdown. It lets users select the font while editing HTML content but does not ensure it will render in emails unless certain conditions are met.

2. Gilroy is not a web-safe font
Gilroy is a custom/commercial font and won’t render in email clients unless:

It's installed on the recipient's machine, or
You embed or host it via a public font server.

Thanks and regards,
Siddhesh Jadhav
Please mark this reply as helpful and accept the solution if it resolves your query.

[Siddhesh Jadhav · Accepted solution]

Hi @Deepika54,

No worries at all — happy to help!

Please refer to the attached images for guidance on using 'Segoe UI'.

If this helps resolve your question, kindly mark my response as Accepted and Helpful.

Thanks, and regards,
Siddhesh Jadhav