Adding knowledge base article to the incident when creating a new article from the closure information.

[mfergel]

On the form layout for our incident, we have a closure information section/view.   Within that we have the ability to check a box to create a knowledge article from the text contained within the close notes box.

What I would like to do is under that check box, be able to add the KB article number that gets created.   I believe I should be able to do a reference on the task table in order to add the knowledge base table/field that I need.   So, if I understand the process correctly, I would go to the task table, edit, add a new column and set the type as reference, give it the column names I want, and set my reference speculation to the table I want?   If so, I'm wondering what table that would be.   Would it be just the knowledgebase or the knowledge/task table (or maybe even another)?

[mfergel]

I agree that it's a waste of space, which is why I want just a field vs. a whole list.   I'm guessing there might be a way to do a reference on the table so I can pull the individual field name for the KB number in (or at least that's my theory).

[jacob_benker]

Mark, if you want to do a single field you could do that.

Create a field (u_knowledge) on the Incident form [may want to put it on Task if you plan to use it on other forms] and place it where you want it. Create a Business Rule on the Knowledge form that runs after insert and update, only if Source is populated, and sets the u_knowledge field on the 'Source' table.