I'm trying to adapt the OOTB "Highlight VIP Caller" client script to apply to the Requested By (opened_by) and Requested For (request_item.requested_for) fields on the sc_task table. I copied the original script and swapped out the table and fields, ...
can we hide declarative ui action based on selected list module?ex: show it on all assets and hide on my assets in workspacenote:list action is on same table
Hi folks,My requirement is to have the Logo in my Portal Theme Header vary according to the Company that the logged in user is a member of.So when I log in as a user of Company X I want to see the header logo as Company X's logo.Same if I log in as a...
I had a requirement that i should know the amount of customization done to the Core tables i.e, Out of box tables and also any new customization developped as a part of requirement. How can i achieve this?
When attempting to close a case, the following error is generated:Instead of entering an actual email address, a N/A was put in as the supervisors email field. The case was successfully generated but now we are unable to close it or remove it from ou...
when we are clicking on re analyze the problem form it comes to Root cause analysis state and when i fill the ptask form and complete it and then click on fix i am getting this error and this is happening after Yokohama update and one thing we do it ...
How can i mark a Task SLA completed when the SCTASK is already marked Closed Complete?
Instead of having the KB button point to the SN KBI would like it to link to our new Salesforce KB library https://knowledge.asmestaff.org/s/?language=en_US
I have a requirement to build a flow to bring a record into ServiceNow. I've made a copy of the "Download S3 Object to ServiceNow Record" and pointed it to the Data Source record. However, I've run into a snag for the "get" aspect. I am trying to nav...
I have added a button in the incident layout. Can we use this button get the details of that incident by script include and use that data to manipulate the form from macro.
Hello experts, I need your help to Translate ASCII Code to its corresponding characters once the data is transform to its designated field. As you can see, the code is still reflected.We have created a business rule to translate it but still not work...
Hi Experts, i am trying to set List type field using create record data resourcei am able to set other field types like string and reference and create record, l need to also populate list type fieldi tried to set but its not workingit shows below op...
Hi Community,I'm trying to trigger a Transform Map from a Script Include, which will be called via a Scheduled Job to fulfill a business need.Here's the code I'm using:var gr = new GlideRecordSecure("isr_incident_table"); gr.addQuery("state", "pendin...
Hi, I need help, the requirement is if business application "A" is selected then only one catalog task should be created and assigned to the "service desk". For all other applications, the flow should create two-catalog task as usual. Now I added 2 ...
When one of Catalog Tasks related to RITM is Closed Incomplete, the state and stage on RITM should be automatically set to State = Closed Incomplete. Any other related to this RITM Catalog Tasks that are in progress (active) should be set to state = ...
