Hello ServiceNow Community, I'm encountering an issue where the Assignment Group on incidents created via an API call is being determined by a 'Before Insert/Update' Business Rule, instead of the logic tied to our Service Offerings. Here’s a breakdow...
Hi All,I have a requirement for service catalog. I need to send reminder email to the requestor after 7 calendar days from the day the catalog task. The context of the email is like the user must provide missing information and/or approval or the re...
Hi Everyone,I have one requirement on Case table. I have one user and who is agent role as well and manager role as well,and we have one condition that is, Agent can edit all the fields from case form, but manager can't edit those fields,but here in ...
Hi There, I have one requirement on Client Script, I have one 'u_tower' (choice type) field, and which is having 4 choices,1.Controlling2.Financing3.Account payable4.General Accounting and my requirement is, when the country is Portugal and the Towe...
I am doing the load data into project table,,when i was loading the planned end and planned start dates,, for planned start date data was executing with out issues,,, but in the planned end date it was reflecting the data which was in the planned sta...
Hello,I am new to this report creations, I want to create a report to provide a comprehensive overview of all incidents/RITMS historically assigned to the Service Desk queue (SD). The report will include timestamps for each instance a ticket was assi...
Hi All, I have a requirement for service catalog. I need to send reminder email to the requestor after 7 calendar days from the day the catalog task. The context of the email is like the user must provide missing information and/or approval or the r...
Hi,I want to hide the 'Retire' button displayed on the form for members belonging to a group that has the 'knowledge' role. The 'Retire' button is OOTB so I don't want to modify it too much considering future upgrades. How should I achieve this?Regar...
Same error for every user , Checked with ACL's also but no use. Please help me to debug this.Note: if user s having sn_hr_core_profile.reader then records are opening
Hi Team,My subflow started throwing below error from nowhere. Not sure what suddenly happened.Cannot invoke "com.glide.flow_design.action.model.FlowDesignParameter.getName()" because "flowDesignParameter" is null This mainly happens when I try to ad...
I have a requirement to trigger notification before 3 month contract expiry. Created the event registry not running through scheduled job. Have checked the event log event processed. Also checked in notification preview user subject and body is good....
Hey guys,I am trying to figure out why the SLA response and resolution are still running while the incident ticket is closed.Here is an example, Looking at P2 Resolve (4 days) in stop condition, I couldn't figure out why, P2 response,
Hi, I am trying to authenticate with ServiceNow using HMAC authentication, following the documentation: Link on Documentation. However, I couldn’t find any information on how to authenticate using an external system (Postman). Does anyone know how to...
Hello,I have a requirement, where parent task will create few child tasks and assign them to different groups and all the child tasks will have group approvals will get attached here when i want to attached the approvals to only the users having spec...
Hi Community,I'm trying to migrate a Standard Change Template from DEV to UAT using the Import XML method. During the import, I get the following error:Skipping record for table std_change_record_producer and ID <sys_id> – permission deniedI'm not us...
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