Resolved! Knowledge Article Authors and Yearly Article Reviews
How do you handle yearly article review when Knowledge article authors move to new areas or leave the company?
Forum Posts
Mutiple tasks in a case
My business customer wants to automate his current process (ritm + x tasks) with a case, but is it possible or inadvisable to have several subsequent tasks in a case (he doesn't have the budget to go with casetype at the moment)?
I I am unable to see state value on list view and i can see on form
I have a custom table and on it state field is available. I have introduced a Draft State. I can see the value on form but not on list view. can anyone suggest the root cause for this.
Resolved! How do I populate assigned to field based on the entity's owner?
Dear experts, I would like to autopopulate the assigned_to field in my form based on the entity (primary_profile) that is in the table. Below is my onLoad client script. May I know which part should I modify to make it work?function onLoad() { if (...
Resolved! What is this Back button UI action name called in all the forms?
Dear experts, I am creating a redirect rule for my risk event form, and I would like to know what is this Back button UI Action name is so that i can modify my script accordingly. Attached is the picture of the back button. Thank you.
Has anyone implemented Client Credentials grant type for accessing a ServiceNow API?
I have been asked to implement a Client Credentials grant type for authenticating to ServiceNow's API's. The goal is to have another application make a call to Okta to get an auth token. Then use that token to login to ServiceNow. No human interac...
HR Task conditions in Flow Designer
What is the best way to approach this:Case gets submittedTask is createdIf the task is not acknowledged by being in the ready/close/cancelled state, send a notification every 24hrs until it is. Once the task is "acknowledged", call a subflow and don'...
g_scratchpad
I am new to ServiceNow and trying to learn client scriptscan someone explain about g_scratchpad in details
Resolved! ServiceNow REST API - Trying to find fields 'state' and 'substate'
I am trying to recreate /alm_hardware_list.do via the Salesforce REST API. However, I can't figure out where to get the value for State and Substate. Has anyone figured out which object the values exist on? I found 'hardware_substatus' on object cmdb...
Resolved! Remove the Information preview button on catalog item reference fields from Service Portal
Hello, I'm using a catalog item on my portal which has several reference type fields like location, config item etc. There is a button next to Reference type Field in our Service Portal form. The 'i' button displays a full view of the object of refe...
Unable to view the table column (custom) in the available list
Hello everyone, I am not able to view a field in the form list layout. it is a custom field (reference) created in a table and is available in the table column list. Any insights why this is happening and how can it be added to the Available list so ...
Azure Agile integration Circular posting issue when work notes are added to work item or Record
Maybe I'm doing something wrong but when i map the fields for work notes. it post in the Azure work item but them it post back to ServiceNow. Then ServiceNow post back to azure then it goes on and on. Anybody know how to fix this?
Order Guide wrong view in the portal
HelloI am trying to configure the AI search so that when it is an order guide, it redirects to the correct page. Someone who can help me, I have seen other previous questions in the forum, but it is not the solution I am looking for...Help me! How is...
[How-To] Fix “Your flow cannot be found. Flow sys_id:An” Error in Flow Designer
️ [How-To] Fix “Your flow cannot be found. Flow sys_id:An” Error in Flow Designer(PRB1828730 Workaround + My Cause: Deactivated Variable) “Your flow cannot be found. Flow sys_id:An”…when trying to open a Flow in Flow Designer, and the screen goes gre...
Approval for Each Row in a MRVS
I'm not a developer but know this can be done. I have a request form Testing Bulk User Access. Within that request is a MRVS.I need an approval to go out for each row in the MRVS when the request is submitted. Example: Row 1 - Select User is Poll...
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