Where is this health scan?
Where can I access/install this health scan dashboard? It doesn't mention anything around that. https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/concept/healthscan.html
Forum Posts
Values are not getting populated on the form
Hello,For an address validation on the form, if the zipcode is present in the location it will validated else it should be calling 3rd party for the validation, for the else in the flow able to get the response but on the it is clearing the value (ob...
Attachment shared permissions
I have a system that fetches Service Now attachments, views the client's sensitive information in their file, and shows the user access permissions to those attachments (e.g., user A has permission to read, User B has permission to write, and user X ...
Resolved! How to Hide a field in a list under another field condition?
Hello Can someone help me to handle Visibilty in List of the two fields added and how not be herited by the class u_distribution_printer : This upgrade request requires the addition of two new variables to the Printer CMDB (cmdb_ci_printer):- Install...
Custom Profile Menu Button for Portal
How to make a button that appears on the profile menu? I want to make it direct to the service portal or to the Employee Portal
Resolved! Show counter for number of items in cart in service catalog
Hi All Does any one know how to show the counter on platform like we have on portal, see below, 1st image is the portal which shows number of items in cart and 2nd image is the native platform which shows list instead of number, is there a way to sho...
Resolved! Need to set Auto Re-direct old Workspace to new Workspace
Hello, We have plan to migrate end-user from using old Agent Workspace to the new Agent Workspace. We know that we can deactivate the old module but some of users, they may already bookmarked the link, so it still can route them to the old one. Quest...
Auto assign Major Incident when State is aceepted
I Have created this BR (Global scope) Error - Assignment group is not changing receiving below error both in SOW and Native UI @itsm @major incident @harditsingh @Ankur Bawiskar
Resolved! Understanding subscriptions
Hello, I cannot understand how many subscriptions I have and why i have some differents in the data. So as you can see i have this in the module Manage your subscriptions : However, my contact of servicenow has sent to me a report of users that have...
Filtering Request Items Based on Catalog Item, ITIL Role .
Hi All,How can I filter the Request Item table in ServiceNow to retrieve request items associated with a specific catalog item, for users who are members of certain groups and have an ITIL role assigned, and were generated through the Service Portal...
Any recommendations for the best way to record changes to ServiceNow
Can I have any advice about the best way to store a record of changes made in ServiceNow? We currently don't have a defined method and are keen to improve this.
Unable to create a new article from self service -> knowledge as I do not see a create a new article
As an admin I am able to view create an article button and I am able to create one too but when I impersonate someone with knowledge role I am not able to.Can somebody help me crack this.Thanks in advance
Upload attachments from UI page
Hi everyone,I have a UI Page (attached below)where I would like to add an additional functionality to upload attachments. These attachments should be linked to the respective target record in ServiceNow. Could you please confirm if this can be achiev...
Enable Password Rotation for discovery schedule-Urgent!
Hi All, We have recently completed the integration of CyberArk with ServiceNow for discovery credentials. As of now, all Configuration Items (CIs) are being successfully discovered. However, we have not yet enabled password rotation for these account...
Resolved! How to configure "mention" with Microsoft Team Graph spoke when Post Message?
Hello, Has anyone been able to post a message to teams with a mention? I cannot get this to work, the part of my post which is suppose to be the "mention" is just free text. Im not sure exactly what needs to be populated in the mention parts, as its ...
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