I am working on hands-off functionality using below link:https://learn.microsoft.com/en-us/microsoft-copilot-studio/customer-copilot-servicenow There is a reference to the below url in the above article https://support.servicenow.com/kb?id=kb_article...
Hi Team, I have requirement where we need to clear the value from the reply-to field in the email. steps: Normally when we open any existing incident or RITM and in more options we have a "email" and once we click on it shows some fields initially be...
Hi Team, I have a requirement where I have a catalog item and using attachment I insert a records and submit the form.Based on the number of rows in the attachment I need to create multiple requests and requested RITms.For example in variables I have...
I have a field of type field name which is dependent on another type of type table. How can I show only those fields which are references to the user table only?
There is a custom portal. How to find out if that custom portal is based on SP framework/EC framework?
g_aw.openRecord("customer_contact","-1"); opens a new record just fine in AWS but how do you pass values from the current form into the new record? For example, this is off the interaction record and we're creating a new Contact record. On the intera...
Hi all is it possible to copy the value in field from list view to clipboard . For example , if i have field in incident form called u_content . now if i create custom ui action in list banner and select records and click that button it should copy i...
So, I have placed a Loaner asset order. Now, when I am coming to the catalog task and trying to fill the asset value it is showing following error.But I can see the field is present. Help me solve this.FYI : Custom set component value don't actually ...
Dear community,We are having a requirement which are debated within the team about the preferable solution. So I decided to get the support from the community. The requirement:- To automatically send out the email reminder when the Incident has been ...
I am new to the BCM module. My team is implementing soon and I wanted to see if there are any resources on best practices for setup of large exercises (20+ plans) to ensure pre/post/event can be easily managed. #BCM Module#
Hi,On clicking VA chat in portal chat will be opened. This chat box is displayed over the background data as such. I am trying to open this chat in a separate column not as a separate window but as a side bar when the chat is clicked. looking for ide...
Hello, I am using the 'sn-record-picker' directive in the Service Portal. I have it working with a basic query active=true. <sn-record-picker table="'sys_user'" value-field="'sys_id'" display-fields="'email'" search-fields="'name,email'" page-size="1...
The related list is configured correctly but the Incident Task tab will not show up unless there is at least one task. This behavior does not match the other OOTB tab options nor is this the behavior that is desired for our users. I've tried digging ...
I create a variables "NON EXT T" in MRSV use Reference Qualifier : javascript:'u_incident=' + current.variables.u_incident_t; as below: The data like this : In the Record Producer, When i choose Incident T(u_incident_t) = "INC0010019", it's sh...
