Adding Related List record with Flow Designer

[Kolesnick]

I have a form in our Service Portal that creates an Incident and sends it to another team upon submission. The RITM that is generated when the form is submitted does not associate the Incident to the RITM in the Related Lists. 

How do I use Flow Designer to get the Incident generated to appear in the Related List? Currently the flow uses the form as the trigger, grabs catalog variables, and creates the incident itself. I could not find an Action that manages this task.

[Karan Chhabra6 · Accepted solution]

Hi @Kolesnick ,

You don't need a separate action for to achieve this. There's a parent field on the incident form, you can leverage that and while creating the incident in flow - add the 'parent' field and set it's value to the trigger ritm data pill. The incident would automatically appear in the related list

Please refer to the flow below:

If my answer has helped with your question, please mark it as correct and helpful

Thanks,
Karan

[Kolesnick]

Thank you, this was exactly what I needed!