We have a catalog item called Employee Status Change which is a form our HR professionals fill out when an existing employee needs to have information of their account updated or they need equipment for a new position... you get the idea... On the status form there are variables for additional required hardware such as a company cellphone, laptop, etc.
I'm trying to create a way that the Status Change Request creates additional RITM's under its parent request for any additional hardware with a check box checked. I have got it to work in our Dev instance on a flow in the Workflow studio but only when i run it as a test or in debug. I can't get it to do it automatically when the catalog item is ordered through the service portal or created on the request/requested item tables.
In the workflow studio i have it triggered by service catalog > then if the item is Employee Status Change > get variables from Employee status change> if Laptop(checkbox) is true> then create requested item record (with variables of that set to desired settings)
