Adding rows in decision table returning duplicate branches for same result

[Akshay Bhonde]

I have used decision table for returning assignment groups based on locations, and calling the decision table in "Make a decision" logic to set the assignment groups on incidents & tasks forms. But when I'm adding a new row in the decision table for new locations in condition column and one of the same assignment group in result column from the existing groups already available, then it returns different branch for the same result in flow designer (Attached img from make a decision flow logic in flow designer).

Can anyone please help me what could be the cause for it, and fix for this issue.

[Saurabh Gupta]

Hi,
A question: why are you doing the branching? Do you want more than one decision answer record should return for a single input?

[Akshay Bhonde]

No I want the decision table to return only one group for different locations. For Ex. I want to set that group for 5 different locations, when I created for first time it created only one branch even if locations are different but group is same in result column. But now if I'm adding a new row with different locations and same group in result, it creates duplicate branch in flow which I don't want. It should not create duplicate branch for same group, cause its not working for newly added rows.

[emilylouise524]

Having this exact issue. Did you ever figure out what was causing the duplicate branches?

[Akshay Bhonde]

Yes, I raised HI Case ticket and they suggested to upgrade the Decision table plugins, after upgrading the plugins it was not showing multiple branches.

One another way is to use decision table API in script while setting assignment group rather than using Make a decision action.