Adding the owner of the catalog item for the notifications

phr
Tera Contributor

‎06-06-2024 10:57 PM

Hi All,

 

I have a requirement where for the catalog item "ServiceNow catalog Request" . Where under the "ServiceNow catalog Request" we have the variable which states "Request type" and the options are "New catalog item" , "Update existing catalog item" and "Remove existing catalog item " as shown below.

phr_1-1717739435703.png

 

phr_0-1717739407391.png

 

On selecting one of the option we have an another variable to choose a specific catalog item that is to be updated.

phr_2-1717739505907.png

We have a specific notification that is set up to receive the work notes update and as of now it is been configured that "Requested for" should receive , How do add the Owner of the catalog that is selected "AC_test_template" in the "who should receive" section?

 

Note( we have an option to add the ServiceNow catalog Request catalog item's owner but not the AC_test_template's owner) as shown below

phr_3-1717739718106.png

The notification should be sent to AC_test_template's owner but not the ServiceNow catalog Request's owner

How to achieve this?

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Appanna M
Tera Guru

‎06-07-2024 02:35 AM

Hello @phr ,

 

You can trigger the notification to the selected catalog item owner by creating a on change client script and script include to get the selected catalog item owner and set it to a variable on the catalog form and hide it(if you want). Then configure the notification - Item.<variable_name> 

//Script Include Function:

getOwner: function(catalogItemSysId) {
        var owner = '';
        var gr = new GlideRecord('sc_cat_item'); // Table for catalog items
        if (gr.get(catalogItemSysId)) {
            owner = gr.u_owner.toString(); // Assuming 'u_owner' is the field for the owner
        }
        return owner;
    },

 

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