Adding Watch list along with Assigned To in CC - Email Client Template

[Rishi18]

Hi Everyone,

When the Email Button is clicked on the Incident form(look the attachments below),

the default Email Template in Incident adds watchlist as CC.

My requirement is to override the default behavior and add Assigned to along with Watch list in 'CC' and also set 'TO' field to the caller of the incident.

Now I am able to set Assigned To in 'CC' but not watchlist, I require both(Watchlist and Assigned To) in CC.

I am doing this by making a new Email Client Template for Incident Table(look the attachments below).

Thanks in advance.

Rishi Joshi

[Chuck Tomasi]

HI Rishi,

You can modify the email template using this information.

http://wiki.servicenow.com/index.php?title=Email_Templates

[Rishi18]

Thanks for the reply Chuck,

I am sorry, I didn't make it clear.

I want this functionality on click of the Email Button on Incident Form, I have now attached the screenshot for the same.

So, I am able to set the CC to 'Assigned To' field, I just couldn't add the watch list along with it.

@ctomasi

[Chuck Tomasi · Accepted solution]

Thank you Rishi. It would help if I included the right link too!

Create an email client template

If you go to System Policy> Email> Client Template, you can see examples. You really just need to put the field name in that field.

assigned_to,watch_list

[Rishi18]

Thanks a lot Chuck

Seems like I was over-complicating this with current and script includes and what not.