Adding Watch list along with Assigned To in CC - Email Client Template

[Rishi18]

Hi Everyone,

When the Email Button is clicked on the Incident form(look the attachments below),

the default Email Template in Incident adds watchlist as CC.

My requirement is to override the default behavior and add Assigned to along with Watch list in 'CC' and also set 'TO' field to the caller of the incident.

Now I am able to set Assigned To in 'CC' but not watchlist, I require both(Watchlist and Assigned To) in CC.

I am doing this by making a new Email Client Template for Incident Table(look the attachments below).

Thanks in advance.

Rishi Joshi

[servicedew]

Cc	Enter a comma-separated list of either field names that contain user email addresses or specific email addresses.

This what given in the Docs. WTH?? How can I assume what to be placed in the CC field?

I tried javascript:current.requested_for.email; That didn't work.

Can you please shed some light on it with an example?

[Ton ThalesNL]

And since our upgrade from Utah to Washington DC this only worked again by removing all spaces in the fields you fill in on the Email Client Template.
So this did not work anymore, resulting in empty CC with only assigned to:
"assigned_to, watch_list"
This will result in a fully populated CC list with the assigned to and the users in the watch list:
"assigned_to,watch_list".

[gopi2203]

Hi Rishi,

Try with below script

javascript:current.assigned_to.email (check whether the selected user has email in email field. If the user has email it will work for sure)

it is working for me.

[Rishi18]

I was using the exact same script(look at the attachment in question).

[Chuck Tomasi]

FYI - the email client got a lot of attention (updates) in Madrid. It's much more configurable per table. We'll be giving an initial mention in the Feb 2019 episode of TechNow and going in to more detail in June 2019. (Schedule subject to change)