Adding work notes to Post Incident report

[SNNoob]

Hello!

Trying to modify the ootb Post-Incident report, that can be exported as PDF, post MIM resolution. Created a new UI page. Followed the guide below to attach it, but not visible.

I don't need a feature to add new work notes in PIR part, just that once we click preview and get the PDF in SOW, the work notes should be added there. What am I missing, easiest way to do this?

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management...

[kaushal_snow]

Hi @SNNoob ,

Because the PIR PDF is generated via a protected UI page (sn_major_inc_mgmt_post_incident_report_pdf, which isn't customizable even by admins) and work notes are stored separately in a journal table, ServiceNow doesn’t support including work notes dynamically via standard configuration options or simple UI adjustments....

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[SNNoob]

Thanks for the reply! I am aware of that table, then what does this site refer to? As it states the possibility to use our own reports? 

 PIR export ui page url (sn_major_inc_mgmt.pir_export_pdf_ui_page)

Because I can create a UI page, where with a little bit of modification, was able to add work notes. 

[Ankur Bawiskar]

@SNNoob 

so you copied the OOTB UI page and updated the logic there?

what's the update you did and what's not working?

What debugging did you do?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SNNoob]

Thanks for the reply! So yeah, copied the OOTB UI page. If I use that endpoint in my URL, along with a INC sys_id, I can render a page with the work notes (outside SOW), so that part for the moment is OK.

In the link above to SN doc, I used this endpoint then in MIM sys properties, to override the PIR export page URL. However, in SOW, when i have a post-incident report shown (using the ootb playbook, with that PIR action). When I click preview (opens a pop-up, from which a PDF export can then be taken). I can't see my edits, just seem to still use the original, OOTB one.