Adding work notes to Post Incident report

[SNNoob]

Hello!

Trying to modify the ootb Post-Incident report, that can be exported as PDF, post MIM resolution. Created a new UI page. Followed the guide below to attach it, but not visible.

I don't need a feature to add new work notes in PIR part, just that once we click preview and get the PDF in SOW, the work notes should be added there. What am I missing, easiest way to do this?

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management...

[Ankur Bawiskar]

@SNNoob 

that's strange.

It means it's not working as expected and not respecting that system property.

I will suggest to confirm this with any of your PDI and if it doesn't work then raise a case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.