Additional Assignee list notifications?

ABouland
Kilo Guru

Just started testing Geneva in my dev instance (coming from Dublin) and noticed that the Additional Assignee List is available from the Visual Task board card but In basic testing, when I add someone to this list, it does not appear to generate a notification.   I see there is a Notification:   VTB additional assignee notification that I probably need to make a change to.   That said, I don't see this field on any other forms yet.   Easy enough to add it to applicable forms such as INC but I'm curious about the implications to our notification practices.   I'm assuming I'll have to go through and modify any other applicable notifications like " Incident assigned to me" to either include conditions around the Additional Assignee list changes or simply create new notifications based upon this field?   Just making sure there isn't something already there OOB that I'm missing before I start doing a lot of work.

Thanks,

Andrew

3 REPLIES 3

timpaulman
ServiceNow Employee
ServiceNow Employee

Hi Andrew,



To my knowledge, there are no OOB notifications for Additional Assignee beyond the "VTB additional assignee notification" (which is tied to the vtb_task table used by VTB for Freeform boards). I suspect you will have to roll your own notification if you want to expand the usage of the Additional Assignee beyond VTB.



Hope that helps,


-Tim


randrews
Tera Guru

on the task table i see a notification     VTB additional assignee notification



this is an event driven email that should pass who gets it under parm 2 with a subject of VTB Task ${number}: You are now an additional assignee


Hitesh targe
Tera Expert

i have the same problem. Can anyone suggest please